Support Center

"Stuck" download fix

Last Updated: Jul 08, 2015 12:49AM UTC
Periodically you may try to install/download/update an app in the Mac App Store (MAS) and it may show "waiting" indefinitely. Restarting the Mac App Store doesn't seem to help. If you have a "stuck" download, please try the following:

- Quit the Mac App Store.
- Navigate to /Applications/Utilities/
- Open Activity
- Search for "storeagent".
- Select it, choose "Quit Process".
- When asked if you really want to quit the process, choose "Quit".
- Open the Mac App Store  and try to download the app again.
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